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Learn MoreOur Performance Earning Customer Loyalty Supply chain services driven by service and performance. We focus on providing the highest quality service and performance to deliver an exceptional customer experience and help you earn customer loyalty. See How We Do It Our Flexibility Specialized Solutions We combine our expertise and capabilities to develop specialized solutions that meet the unique requirements of the brands we partner with. Find a Solution I am a: Retailer eCommerce/Online Retailer Manufacturer Independent Carrier Looking For: Order Fulfillment Services Last Mile Delivery Services Manufacturing Support Partnership Opportunities To Help Me: Improve poor service Expand my network Reduce transit time to my customers Reduce chargebacks To Help Me: Improve poor service Expand my network Increase delivery capacity Convert my private fleet To Help Me: Optimize warehouse capacity Minimize production downtime Manage raw materials and vendors To Help Me: Expand my business CAPTCHA Phone This field is for validation purposes and should be left unchanged. Our Services Inbound Logistics Turnkey manufacturing materials management and finished goods distribution solution Order Fulfillment Direct to consumer, Business to Business, eCommerce and Retail fulfillment services Last Mile Delivery Front step to white glove delivery for big and bulky products Service Parts Management End to end service parts management solution Play Our Proven Process We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back. Learn More About Our Customer Experience Knowledge Center Blog | Last Mile Delivery How White Glove Delivery Prevents Damage and Helps Your Bottom Line Furniture damage during delivery has high costs, from returns to loss of customer trust. Learn how white glove delivery elevates… Read More Blog | Order Fulfillment How to Choose a Global Ecommerce Fulfillment Partner In today’s interconnected global economy, international trade is no longer a maybe, but for most… Read More News Elevating Your Supply Chain: FIDELITONE’s Latest Facility Openings in Raleigh, Virginia Beach, and Reno FIDELITONE is thrilled to announce the launch of three advanced facilities strategically positioned in Raleigh,… Read More Blog | Order Fulfillment How to Reduce Warehouse Costs in a Down Market Order volumes have slowed down while excess warehouse capacity inches upward. How do you manage… Read More Case Studies See how FIDELITONE’s solutions address the needs, solve challenges and deliver valuable outcomes. View All Case Studies Inventory Forecasting – Worth It’s Weight In Gold Inventory Forecasting – Worth It’s Weight In Gold Inventory Forecasting – Worth It’s Weight In Gold In-house service organization for national home improvement retailer improves first-time repair rate to over 90% and reduces inventory by 37% Key Challenge A first-time repair rate of around 50% wasn’t cutting it. The retailer knew its current solution wasn’t meeting customer expectations. Nothing short of 90% first-time… View Case Study Repair Parts: Cycle Times For The 21st Century Repair Parts: Cycle Times For The 21st Century Repair Parts: Cycle Times For The 21st Century National consumer electronics retailer improves fill rate to over 95% and saves more than $1 million in parts cost annually. Key Challenge The client, a national consumer electronics retailer, previously relied on a manual process to hunt down repair parts from directed sources. Independently, each of the… View Case Study Flawless Forecasting Predicts Supply Chain Success Flawless Forecasting Predicts Supply Chain Success Flawless Forecasting Predicts Supply Chain Success Forecasting tool helps copier manufacturer achieve over 99% inventory accuracy on parts. Key Challenge This copier manufacturer provides a premium copier line with annual service agreements. They ship parts from distribution centers in California and New York to 40 forward stocking part center locations nationwide. FIDELITONE manages nine of… View Case Study On Target and On-Time: Optimizing Omni-channel Fulfillment On Target and On-Time: Optimizing Omni-channel Fulfillment On Target and On-Time: Optimizing Omni-channel Fulfillment While expanding retail channels and growing an ecommerce business, retailer makes all the right moves for efficiency and customer satisfaction. Key Challenge Low fill rates and order errors were undermining sales. There was little or no visibility into order activity and inventory levels, creating slips in inventory management…. View Case Study Service Parts Management – Delivering on Brand Experience Service Parts Management – Delivering on Brand Experience Learn how a worldwide power tool manufacturer improved their service part order fill rate to over 96% and reduced their on-hand inventory by 25% resulting in significant cost savings and increased customer satisfaction. View Case Study Inbound Logistics Advance Medical Manufacturing Inbound Logistics Advance Medical Manufacturing Inbound Logistics Advance Medical Manufacturing When lives depend on timely product flow, this medical device manufacturer utilizes an experienced 3PL service provider to deliver efficiently and effectively. Key Challenge With this stop-and-start workflow, a daily scenario of as many as 18 rush inbound materials shipments burdened the company with needless service disruption and expense. This… View Case Study Our Company FIDELITONE is a supply chain management firm that delivers exceptional customer experiences and helps you earn their loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery and service parts management. Find a Location Near You MoreJoin Our Team Working at FIDELITONE is more than a job, When you join the FIDELITONE team, you join in a promise: We deliver customer experiences that create loyalty. Find a Location Near You Careers Info & Benefits 800.475.0917 Services Locations Case Studies Blog Careers Contact UsLast Mile Carrier Stay In The Know Subscribe to our monthly supply chain newsletter for the latest industry trends and tips. Email Phone This field is for validation purposes and should be left unchanged. Privacy Policy Terms of Use © 2024 FIDELITONE. All Rights Reserved. Our Services Toggle child menu Expand Order Fulfillment Toggle child menu Expand Direct to Consumer Fulfillment B2B Fulfillment...